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Privacy Policy

We've updated our privacy policy to reflect the changes in law; to better protect, and give users more control and choice over how their personal data is used. We've set out below how and why we collect personal data, and how you can view, update and even delete personal data held by us.

Your privacy, our promise

Here at Refurbish My Conservatory – related company of Prefix Systems we take your data privacy very seriously and have policies and procedures in-place to ensure your data is kept safe at all times, and that no unauthorised use of your data will take place. Explicit consent will be asked for whenever we request your personal information, and it'll be made clear to you how we intend to use your data.

General website browsing

This website does not collect personal information unless we specifically ask for information from you. We do collect anonymous information such as pages viewed etc. for the sole purpose of analysing what content and features people find interesting and useful. We will use this information to improve the user experience and decide what new features may be welcome.

Personal data we collect

If you want to take advantage of specific services that we offer you may be asked for personal information. In this instance we will only use the personal information you provide to deliver the services and information you have asked us to. For example, if you request we contact you, the information will only be used to contact you. When you fill in the contact us form or request a brochure, this is sent directly to a secure email address which we then use to pass on to our registered installer for your area. All our registered installers are on our scheme as they have agreed to practice our code of conduct. To request more information on this or to see evidence of how they manage their data, please email team@refurbishmyconservatory.co.uk

How we'll use your personal data

We will not sell or rent your personally identifiable information, gathered as a result of completing the forms on this website, to anyone. We will however send personally identifiable information about you to other partner organisations, companies or people when we have your consent to share the information; where we respond to court orders, legal processes or where we are required by law to do so; or where a service you have requested is supplied by a partner organisation on our behalf. The information you provide at the point of consent will be shared with one of our registered installers for your area so they can contact you regarding your enquiry. You have the right to view this information and/or for it to be deleted by our installer at any time. If you would like to find out our installers procedure for retaining your information, please email team@refurbishmyconservatory.co.uk. We record your enquiry details on an Excel document for the purpose of managing the leads and reviewing the scheme to help us provide consumers with a successful experience. This information is collected and retained on a PC with secure log in.


When you choose to sign up to our newsletter, your name and email address will be shared with our mailing list provider Mailchimp. This data is stored securely and access is restricted to relevant Prefix System employees. You can unsubscribe from mailing lists by either following the 'unsubscribe' link at the bottom of any email, or by emailing us at team@refurbishmyconservatory.co.uk. If you would like to learn more about how Mailchimp manage data, we would recommend reviewing their privacy policy. https://mailchimp.com/legal/privacy/

Live Chat

If you choose to contact us through the website via Live Chat, your name, email address and any other information you provide will be stored on the desktop & mobile app of which only certain Prefix System employees have access to via a secure log in. Any information which we gather will be used to pass on to our registered installer but you will be explicitly informed of this within the chat and consent will be asked from you before this happens. Chat archives are only retained for a period where it has been deemed beneficial to you, and an explicit request has not been made to remove such data. If you would like to learn more about how Live Chat manage data, you can read more about it here https://www.livechatinc.com/general-data-protection-regulation/

Direct Response

Direct Response Ltd is a leading provider of technology, call centre and telecommunication services that facilitates real-time sales and customer service for companies doing business on the internet. We use Direct Response Ltd to manage our telephone calls. When you telephone us, your call goes directly through to this service who then emails the data you share with them to us for the intent and purpose to contact you to fulfil your requests. We then pass this information on to the registered installer for your area, unless you have stated not to. Direct Response takes the utmost care to ensure your personal information is kept safe and secure at all times. Direct Response access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes). A Direct Response Ltd User’s information, including personally identifiable information, will not be shared with anyone. They do not sell, trade or rent the personal information that Direct Response Ltd Users provide. You can read more about the way Direct Response collect, manage & retain your date on their website http://drltd.com/privacy-policy/


All personal data captured is securely transferred and stored. Access to this stored data is restricted to authorised Prefix System employees who require the data to act on your behalf.

Cookies & Google Analytics

We use cookies – small text files stored on your computer – to learn more about how you use our website so that we can improve it over time. Like many other websites we use Google Analytics to collect this data. You can view more information about Google’s Analytics privacy policies and controlling what data is collected here: http://www.google.com/analytics/learn/privacy.html We also use a cookie to store your acknowledgment of our use of cookies.

Your data, is YOUR data

Please email us at team@refurbishmyconservatory.co.uk if you'd like to request any of the following:

  • Learn what data we store about you, and why.
  • If you wish to be forgotten (we'll delete all personal data we hold on you).
  • If you wish to update your personal data, e.g. change of email address.

How long do we keep your personal data for?

Your personal data is only retained for a period where it has been deemed beneficial to you, and an explicit request has not been made to remove such data.

What we don't control

This privacy policy covers this website only, links to other websites and services are not covered by this policy.

Speak to a member of our team

Contact us today to speak to a member of our team who can provide you with details of your local Registered Installer or we can post you a copy of our new brochure.